Shipping Policy
Company Information (Merchant Details)
This Shipping Policy is issued by:
Company (Legal Name): Kingdom Investment Corporation Limited
Brand Name: kicl
Phone:1(229)5483147
Email: [email protected]
Address: K11 ATELIER Victoria Dockside, Level 7, 18 Salisbury Road, Tsim Sha Tsui, Hong Kong
Our Shipping Approach
kicl is designed for everyday living. To reduce excess inventory, unnecessary warehousing, and avoidable emissions, many items ship from trusted manufacturing partners and global fulfillment hubs. This approach helps us:
- Deliver dependable essentials efficiently
- Keep pricing accessible by reducing traditional retail overhead
- Support a leaner, less wasteful supply chain
Thank you for your patience and support.
1) Processing Time & Shipping Fee
Processing time:
Please allow 2–4 business days for order preparation, quality checks, and packing before dispatch.
During peak periods (holidays/promotions), processing may take up to 5 business days.
Shipping fee:
We charge a flat USD $5.99 shipping fee per order.
2) Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–15 business days |
| Canada / UK / Australia | 11–16 business days |
| Rest of World | 15–20 business days |
Delivery times are estimates and not guaranteed delivery dates.
3) Order Tracking
After shipment, you’ll receive an email with tracking information. Please note:
- Tracking may take 1–3 business days to show updates after label creation
- Some routes may have limited scan events depending on carrier
4) Customs, Duties & Taxes
International shipments are typically sent DDU (Delivered Duty Unpaid). This means:
- Duties/taxes assessed by your country are paid by the customer
- We are not responsible for customs delays
5) Order Modifications & Cancellations
If you need to change your address or cancel, contact [email protected] within 12 hours of placing your order. Once processing begins, changes/cancellations may not be possible.
6) Lost or Damaged Packages
Damaged items:
If your package arrives damaged, email photos within 72 hours of delivery. If confirmed, we’ll arrange a replacement.
Lost in transit:
If the carrier confirms the package is lost, we’ll send a replacement at no additional cost.