Return & Refund Policy

Last updated: March 5, 2026

This Return & Refund Policy is provided by kicl (operated by Kingdom Investment Corporation Limited). Please read it carefully before requesting a return.

1) Eligibility for Returns

To qualify for a return, the item must:

  • Be requested within 30 days of delivery
  • Be unused, uninstalled (if applicable), and in original condition
  • Be returned with original packaging and all included components (manuals, accessories, tags, protective films, seals if applicable)
  • Include proof of purchase (order number/receipt)

Items showing use, wear, stains, scratches, missing parts, or broken seals may be refused.

2) Non-Returnable Items

We generally do not accept returns for:

  • Used or installed items
  • Items marked Final Sale / Non-returnable
  • Gift cards
  • Free gifts/promotional items
  • Damage caused by misuse, improper handling/installation, or normal wear and tear
  • Opened consumables 

3) Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact [email protected] within 7 days of delivery and include:

  • Order number
  • Description of the issue
  • Clear photos/videos of the item and packaging (outer carton, protective materials, shipping label)

If approved, we may provide replacement parts, a replacement, or a refund depending on the case.

4) How to Start a Return

Email [email protected] (Phone: to be added) with your order number and reason for return.
Returns sent without authorization may not be accepted.

5) Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
  • Use a trackable shipping method when possible.
  • We are not responsible for lost or delayed return shipments.

6) Refunds

Once the return is received and inspected, we’ll notify you of approval status. If approved:

  • Refunds are issued to the original payment method
  • Please allow 5–10 business days for the refund to appear (varies by provider)
  • Shipping fees are generally non-refundable, except when the return is due to our error

7) Exchanges

We do not currently offer direct exchanges. If you want a different item, please return the eligible item (for a refund) and place a new order.

8) Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

  1. Check your bank/statement again
  2. Contact your card provider (posting times vary)
  3. Contact your bank (processing delays happen)
    If still unresolved, email [email protected].

9) Order Cancellations

If the order hasn’t shipped, we may be able to cancel it. If it has shipped, it must follow the return process (if eligible). Contact [email protected] as soon as possible.

10) Return Address / Instructions

All returns must be authorized first. We will provide return instructions before you ship anything back.

Company (Legal Name): Kingdom Investment Corporation Limited
Brand: kicl
Address: K11 ATELIER Victoria Dockside, Level 7, 18 Salisbury Road, Tsim Sha Tsui, Hong Kong
Email: [email protected]
Phone:1(229)5483147